Instructions for repair, replacement or refund:
1) Please include a copy of your invoice if you have it.
2) Click on the link below to access the return form. Complete, print and include it with your return.
3) Package the straw so as to avoid further breakage. (Don't worry about any very small pieces or shards.) We encourage you not to use plastic in your packaging.
IMPORTANT: Please return in a sturdy corrugated box. We have had returns arrive in envelopes with the straw missing. It is difficult to honor a return that does not arrive.
EVEN MORE IMPORTANT: Make sure you have proper postage affixed. Returns with postage due will be refused.
17900 Ocean Drive #48
Fort Bragg CA 95437
We will process your return (once we receive it) within 5 working days.